Frequently asked questions
We serve the Dallas–Fort Worth Metroplex, including Dallas, Arlington, Plano, Frisco, and 23 other nearby cities. See the full Service Areas page for the complete list.
Yes — TRA dispatches roadside assistance 24 hours a day, 365 days a year.
Use the "Request Help" button to share your location, pick a service, and submit — most requests take under two minutes. You can also call us directly.
No. You can submit a request and track it with a secure link sent to your phone or email — no account required.
TRA's stated average is a 30-minute arrival window; actual time depends on your location, traffic, and current demand.
TRA advertises upfront pricing with no surprise fees. Exact pricing is confirmed by dispatch based on your service and location before a driver is sent.
Once a driver is assigned and starts the trip, a live tracking link is sent by SMS and email. No login is required.
Yes, tracking links are scoped to a single request and stop working after the job is completed, canceled, or the link expires.
Yes, contact dispatch by phone or through your tracking page as soon as possible if you no longer need assistance.
Stay in a safe, visible location away from moving traffic whenever possible, and keep your hazard lights on.